Privacy Policy

Last updated: 2/19/2026

1. Introduction

ChatGent ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our chatbot platform and services.

By using ChatGent, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

  • Email address
  • Password (encrypted)
  • Name (if provided)
  • Billing information (processed securely through Stripe)

2.2 Usage Data

We automatically collect information about how you use our service:

  • Bot configurations and settings
  • Conversation logs and messages
  • API usage statistics
  • Device information and IP address
  • Browser type and version

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to track activity on our service and store certain information. See our Cookie Policy for more details.

3. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our service
  • Processing payments and managing subscriptions
  • Improving and personalizing your experience
  • Communicating with you about your account and our services
  • Detecting and preventing fraud and abuse
  • Complying with legal obligations
  • Analyzing usage patterns to improve our platform

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf, such as:

  • Payment processing (Stripe)
  • Cloud hosting and infrastructure
  • Email delivery services
  • Analytics providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication
  • Secure payment processing

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: Request a copy of your personal data
  • Rectification: Correct inaccurate or incomplete data
  • Erasure: Request deletion of your personal data
  • Restriction: Request limitation of processing
  • Portability: Receive your data in a structured format
  • Objection: Object to certain types of processing

To exercise these rights, please contact us at privacy@chatgent.com.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal or regulatory purposes.

8. Children's Privacy

Our service is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

You are advised to review this Privacy Policy periodically for any changes. Changes are effective when posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us: